Q: How did you get started in the Mobility Industry?
A: Honestly by chance. A co-worker of mine came to visit me and told me about this opportunity. I was looking to find a better work life balance and he told me about Mobility Supercenter. I came to visit and was truly blown away with how Mobility Supercenter helps individuals in need. I have always wanted to have a job that has meaning and makes a difference. I knew the moment I walked through the doors I wanted to be a part of this team.
Q: How many years ago was that, how long have you been working in the mobility industry?
A: I worked in the Retail industry for 20 years. I have been here for 5 months.
Q: Was it a big change from working in retail? I guess what I mean is, if you had to compare them how would you?
A: There are a lot of similarities but also some major differences. Customer service is the biggest similarity. One of the biggest differences is how personal this job is. I get to meet clients and really get to know them and their needs. I love the fact that we get to tailor the work we do to the needs of the client. For me the biggest difference is that what we do makes a difference in people’s lives. Giving them their independence back or helping them in their time of need.
Q: How are you able to accommodate the range of disabilities to make driving easier? That sounds like a hard task.
A: The mobility industry is big, but small. What I mean is, it’s an amazing group of individuals that meet you with open arms. In the short time that I have been here, I have met so many skilled and knowledgeable people. From our team here at the store to the many vendors we work with, they have been so helpful with sharing information and explaining things to someone who is coming from outside of this industry. This network makes pretty much anything possible and everyone has the same goal, ensuring we take care of the client and keeping them mobile.
Q: What has been the most difficult obstacle with this transition into the mobility industry?
A: Learning the terminology of parts and the vast avenue of products that are offered to help so many different individuals and their disability.
Q: What is your most memorable install/job?
A: So far, all of them. We have an amazing team that creates a work of art on a blank canvas time and time again. I love the variety of different installs we do. We had one that hit close to home for me about two weeks ago. We did an install for a coal miner that was injured in a mining accident. I grew up in a small town in Southwest Virginia and my dad was a coal miner who was also injured in the mines. So for me, it was special to help someone that was from a similar area as me and be able to get him mobile and driving on his own.
Q: Okay enough about work, what do you do for fun?
A: I like to hunt and fish when I have time. I’m also becoming more and more of a DIY’er. I love to learn new things and take on challenges that I’ve never done. We have three wonderful kids ages 7, 2, and 1. I spend most of my time trying to keep up with them!